Your Privacy is Our Priority.
The protection of your privacy and data is the top priority for eufy Security. We consistently update our processes, products, and policies to ensure your data is safe. This is the foundation of our commitment to protecting you, your family, and your privacy.
Local Security*
Our security solutions are designed to operate locally and, wherever possible, avoid using the cloud. This includes storing video footage locally and managing key processes like facial recognition directly on the chip in the user’s device.
Transparency
Our privacy notices and policies are intended to help you understand our data practices and how those practices affect your experience. By maintaining transparency, we aim to build trust with you and empower you to make informed decisions about protecting your data.
In Your Control
eufy gives you control over your home security experience. You deserve to know everything happening inside and outside your home or property. This empowers you to manage your videos, devices, and personal information confidently.
Privacy Protected by Responsible Data Practices
How Do We Keep Your Recordings Safe?
Default Encryption
eufy encrypts your important data (e.g., video footage, event lists, facial recognition data) in transit by default. Even if someone were to steal your storage drive or security device, your important data would be protected from unauthorized access.
Advanced Encryption
The Advanced Encryption option uses end-to-end encryption to ensure that your security videos can only be decrypted by you on your authorized devices. The keys to your security videos are saved in a vault that only you know the password to.
How Do We Keep Your eufy Account Safe?
Two-Factor Authentication
Two-factor authentication (2FA) is available in multiple regions worldwide. When you enable this feature, logging in requires your password, as well as an additional verification code sent to your trusted email or phone number.
Shared Users
You control who has access to your eufy devices. You can remove any shared user at any time. Only the primary account owner can grant permissions to other users.
Notifications of New Device Logins
Whenever a new device logs into your eufy account, you will receive an email notification.
How Do We Make Sure You Are in Control?
Centralized Control Center
The Control Center allows you to view and manage important privacy and security settings (e.g., user profile, device sharing) from one dashboard in the eufy Security app.
Privacy Zones
eufy Security products and apps provide the Privacy Zones feature that enables you to easily draw and designate areas you don’t want to be monitored. Once activated, these zones are excluded from live streams and recordings, ensuring your private spaces remain private.
Personalize Your Push Notifications
eufy adheres to the principle of minimalism in notifications. By default, you’ll receive text-only alerts. If you opt for push notifications with thumbnail previews, the notifications will include the corresponding images.